In 2014, the number of steps required for grid connection to power grids was 5. In 2015, the number was reduced to 4.

In all 7 regions of the Company's responsibility, the following services were implemented:

• Receipt of applications for connection of power receivers with capacity of up to 150 kW on a single toll-free number 8-800-333-02-52;
• Turnkey operations in customer grids.

Reducing the number of steps required for grid connection to power grids to 3.

SMS notification of an applicant about the status of its application for grid connection.

Optimisation of grid connection procedures, including simplification of the procedure for checking compliance with technical requirements and reducing the number of on-site visits to 1 (with execution of all necessary documents).

Ensuring of receipt of grid connection applications from a certain category of consumersApplicants – individuals with electrical installations with voltage level of up to 20 kV, and the distance from the existing electrical grids of required voltage class to the boundaries of the applicant's site where electrical installations to be connected are located not more than 300 meters in cities and urban-type settlements and not more than 500 meters in rural areas, and with capacity of up to 15 kW and from 15 kW to 150 kW. through online resources – the customer service portal or the Company's official website

In the amount of not less than 30% of applications received from this category of applicants.

Reducing the undersupply of electricity to consumers due to grid disturbances was as follows:

• in 2014 – 17% compared to 2013 numbers.
• in 2015 – 38% compared to 2014 numbers.

Preventing the growth of electricity undersupply.

To improve the efficiency, reliability and safety of energy generation, 12 target programmes for renovation and refurbishment of power grid facilities for the period 2016-2021 were developed.

Achieving the level of reliability of services

Absence of increase in the number of major accidents

The reduction in average cost of grid connection of the facilities of load customers enjoying reduced rates ('privileged' load customers) with a maximum capacity of 15 kW was as follow:

• in 2014 – 33% compared to 2013 numbers.
• in 2015 – 44% compared to 2014 numbers.

• in 2014 – 47% compared to 2013 numbers;
• in 2015 – 25% compared to 2014 numbers.

Prevention of increase in the number of injured persons.

Priority cease of use of potentially traumatic equipment with design features which do not ensure safe maintenance and repair.

Increase of the load of main substations by 2018 of not less than 1.5% compared to 2013 numbers.

Participation in the development of the mechanism of mutual responsibility between the executive authorities of the RF constituent entities, promising consumers and grid companies as relates to the planned capacity and the time for load increase in the implementation of grid connection of consumers to the power grids.

The rate of reduction of unit investment costs was as follow:

• in 2014 – 11.9% as compared to the target of 7.5%.
• in 2015 – 18.4% as compared to the target of 15%.

Reduction of unit investment costs.

Compliance with the electrical facilities commissioning schedule.

Reduction of unit operating expenses as compared to 2012 costs was as follows:

• in 2014 – 12.16%, more than 2 times higher than the target reduction (5%);
• in 2014 – 21.34%, more than 2 times higher than the target reduction (10%).

The approved business plan for 2016 with a forecast for the period of 2017-2020  provide for the following reduction of unit operating expenses compared to 2012 costs:

• 2017 — 21.39%
• 2018 — 23.22%
• 2019 — 24.87%
• 2020 — 26.74%

The reduction of the amount of losses compared to 2012 numbers in comparable conditions was as follows:

• in 2014 – 6.77%;
• in 2015 – 7.2%.